Network Support
Vision7 offers network support service contracts as a fixed recurring monthly service. If you are unsure of your need, Vision7 can also perform network support on an hourly as-needed basis, or a combination of the two.
Server Maintenance
For sites with co-location or independent servers, Vision7 offers a server maintenance option. The intent of this is to make sure the server or machine that is used in a production environment is stable, and up to date on the latest updates and security patches.
- Install critical and recommended updates for the Windows Operating System
- Install updates and patches for the other key components of the system such as Internet Information Server, Internet Explorer, and 3rd party tools as appropriate
- Manage backup plans, check disk allocation and system performance and utilization
- Remote control for support
SQL Server Database Maintenance
For sites that have a sizable SQL database, Vision7 provides a DBA function. This is very important to keeping the database managed properly and working as efficiently and quickly as possible.
Vision7 Software Network Support
- Set up and keep current DB maintenance plans
- Install recommended SQL Server Database service packs
- Review the size and contents for possible archiving or purging
- Compress/shrink the database on a recurring schedule
- Monitor backup processes and resulting backup and transaction log files
Client Maintenance
To keep client machines running reliably and efficiently Vision7 will provide the monthly services to maintain them.
- Install critical and recommended updates for the Windows Operating System
- Install and configure company approved software
- Install and keep current virus protection
- Implement backup plans
- Remote control for support
Monitoring
Be alerted when your systems are down before anyone else knows. Below is a sample list of items that Vision7 can provide monitoring on:
- Services are alive - FTP, HTTP, SNMP, SMTP, COM+, SQL, Backup, UPS, etc.
- Database (as applicable) - Log size, Database dump size, DBCC events, etc
- Site - FTP, HTTP, HTTPS, ASP, VBDF
- Application - our custom application page to make sure the object model is alive
- Backup (as applicable) - backup failure, drive needs cleaning, tape needs replacing
- Power (as applicable) - brownouts, blackouts, self-test failed, battery needs replacing
- E-mail - SMTP/POP3/IMAP is responding, max server storage, max mailbox size
- Network appliance - Ping, max bandwidth
- Internet Links - periodic checks for broken links
Interested in getting started? Call us today, or fill out this online form and we will get back to you right away.